ModelCenter® Premium Support
Support that helps you master today and tomorrow’s challenges
Maximize the value of your investment in ModelCenter® by leveraging expert support from the Phoenix Engineering Services team.
Premium Support enables you to customize your team’s interactions with our Application Engineers to ensure that you get the most productivity from your implementation of ModelCenter, enabling your projects to be completed successfully.
Direct access to designated priority support personnel
Regularly scheduled technical collaboration meeting
Online or in-person training
Expert technical service support for engineering workflow review or plug-in developmentBenefits
- Pro-active support that is tailored to your needs
- Easy access to training and expert knowledge resources such as online training or in-person training classes
- Direct access to an Application Engineer that understands your team’s background and priorities
- Maximize the value of your investment in ModelCenter® with a technical expert always on hand.
- Receive pro-active technical advice and avoid potential missteps through a collaborative approach between your team and a ModelCenter® expert.
1Designated support personnel
- Value-added support, beyond standard Maintenance, from a designated Application Engineering team member, backed by our full engineering team expertise.
2Regular collaboration meetings
- A defined program of scheduled meetings between our designated Application Engineer and your team.
- Our designated Application Engineer will build a deeper understanding of your team’s environment, priorities, needs, and goals. This will ensure that the best practices guidance, and advice provided, will match those priorities and requirements, ensuring that you get the highest value from ModelCenter®.
- Receive proactive technical advice based on the needs of current and future projects.
3In-depth Workflow Reviews
- Technical collaboration meetings: access the full depth of technical knowledge of the Phoenix Integration team.
- In-depth ModelCenter® Workflow Reviews for improved performance to streamline your product development.
4Custom Plug-Ins, Displays & Dashboards
- Develop plug-ins for tools frequently-used within your team or organization.
- Create special displays or dashboards for easier access to data and results.
5Compare Support Features
| Compare Support Features | Included | —Not Included | $Additional Cost |
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| Standard | Premium | ||
| Getting Started: |
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| Installation & Licensing | |||
| ModelCenter® Help Database | |||
| Training: |
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| On-Demand Training | $ | ||
| Instructor-led, Online Training | $ | ||
| On-site Training | $ | ||
| Customized Training for Your Workflows and Best Practices | $ | ||
| Knowledge Archive: |
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| Customer-Driven Webinar Archive | |||
| Technical Papers & Case Studies | |||
| Technical Assistance: |
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| Hotline Support | Standard | Dedicated | |
| Basic Usage Guidance | Basic Help Guide | Instructed Help | |
| Best Practice Development | — | ||
| Designated Application Engineer | — | ||
| Scheduled Technical Collaboration | — | ||
| Workflow Assistance: |
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| Basic Workflow Troubleshooting | |||
| In-depth Workflow Review | — | ||
| Workflow Technical Guidance | — | ||
| Workflow Performance Optimization | — | ||
| Custom Plugins: |
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| Custom Plug-in Creation | $ | ||
| Plug-in Development Guidance | $ | ||